Frequently Asked Questions
THE INFORMATION WE MAY COLLECT
We may collect and process the following types of personal information: Personal contact details such as name, title, address, email address, and telephone number as part of orders & account signup.
Details of purchases and transactions
Records of correspondence with you by telephone, email, live chat, social media, or otherwise.
HOW YOUR DATA IS COLLECTED
We collect data from you when you register an account with us, subscribe to marketing communications from us, submit inquiries to us, and/or purchase from us. We also collect information that you provide voluntarily to our customer services team, whether in writing, by telephone, email or live chat.
USE OF DATA & INFORMATION
We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes: To enable you to customize or personalize your experience of our website.
- To fulfill any orders placed with us.
- To process refunds.
- To create an account for you.
- To contact and communicate with you.
- To store information about your preferences to allow us to customize our website and marketing communications according to your interests For internal record keeping and administrative purposes.
- To notify you about changes to our service.
- To obtain and analyze your feedback as part of customer surveys.
- To handle any disputes which we may have with you to comply with our legal obligations and resolve any disputes that we may have.
CHANGES TO THIS POLICY
At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information. If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.
CONTACT DETAILS
For any questions about this policy or information requests please email info@paragonsilk.com.